Privacy Policy

Golden Lotus Crafts LLC

Last Updated: October 14, 2026

Golden Lotus Crafts LLC (“Golden Lotus Crafts,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, place an order, or contact us.

Website: https://goldenlotuscrafts.com
Contact: [email protected]

1. Information We Collect

When you shop with Golden Lotus Crafts, we may collect:

  • Your name, email address, phone number, billing address, and shipping address.

  • Order information, including products purchased, sizes, colors, quantities, and prices.

  • Customization details, including personalized names, text, designs, and artwork you provide.

  • Payment-related information processed by our payment provider.

  • Information you voluntarily provide through contact forms or customer service communications.

  • Technical information such as IP address, browser type, and cookies necessary for website functionality.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill customer orders.

  • Create personalized apparel and gifts according to your instructions.

  • Process payments and refunds.

  • Send order confirmations, shipping updates, and customer service communications.

  • Respond to questions, requests, and support inquiries.

  • Maintain website security and prevent fraud.

  • Meet applicable legal, accounting, and tax obligations.

We do not sell customer personal information.

3. Payment Processing

Golden Lotus Crafts uses Square to process eligible online payments.

Payment information is handled through Square’s payment processing services. We do not intentionally store complete credit card numbers or card security codes on our website.

Square may collect and process payment-related information according to its own privacy practices.

You can review Square’s privacy information at https://squareup.com/us/en/legal/general/privacy.

4. Personalized Products and Uploaded Artwork

When you request a customized product, we may collect names, messages, images, artwork, or other design instructions.

We use this information to prepare and fulfill your order and to communicate with you about your customization.

Please avoid submitting sensitive personal information in custom designs unless necessary.

We do not use customer-submitted artwork in promotional materials without appropriate permission.

5. WooCommerce and Website Cookies

Our website uses WordPress and WooCommerce to operate our online store.

WooCommerce may use cookies and similar technologies to maintain shopping carts, remember customer sessions, and support checkout functionality.

Your browser settings may allow you to manage or disable cookies, although certain shopping features may not function correctly without them.

6. Customer Emails

We use email services to send order confirmations, order updates, and responses to customer inquiries.

These messages may be delivered using Google Gmail through our WordPress email configuration.

We do not automatically subscribe customers to promotional mailing lists simply because they place an order.

If we introduce optional marketing emails, we will provide appropriate subscription and unsubscribe options.

7. Information Sharing

We may share information with service providers when necessary to operate our business, including:

  • Square for payment processing.

  • WooCommerce and WordPress-related service providers for website functionality.

  • Shipping and delivery providers for order fulfillment.

  • Email service providers for transactional communications.

  • Technical hosting and security providers supporting our website.

We may also disclose information when required by applicable law.

8. Data Retention

We retain order and customer information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal obligations.

Custom artwork and personalization information may be retained as part of our order records or production workflow.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information.

To submit a privacy request, email:

[email protected]

We may need to verify your identity before completing a request. Certain information may need to be retained for legal or business recordkeeping purposes.

10. Information Security

We use reasonable administrative and technical safeguards intended to protect personal information.

However, no website or electronic transmission method can be guaranteed completely secure.

11. Children’s Privacy

Our website is intended for customers who are legally able to make purchases. We do not knowingly collect personal information directly from children under 13.

Parents or guardians who believe a child has submitted personal information may contact us to request its removal.

12. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those independent third parties.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers, or legal requirements.

Updates will be posted on this page with a revised effective date.

14. Contact Us

For questions about this Privacy Policy or how Golden Lotus Crafts handles personal information, contact:

Golden Lotus Crafts LLC
Email: [email protected]
Website: https://goldenlotuscrafts.com